Last updated: October 25, 2026
1. Information We Collect
We collect only the information necessary to process your order, run your account, and provide support:
- Account information: If you create an account, we store your email address, display name, and a securely hashed password. If you sign in with Discord, we store your Discord user ID, username, and avatar.
- Payment information: Processed securely by our third-party payment providers. We do not store your full card details.
- Email address: Used for order confirmations, delivery, account verification, and password resets.
- Purchases: We keep a record of your completed orders so they appear in your account.
- Reviews: If you leave a product review, your display name, rating, and review text are published on the Service and shared to our Discord community.
- Support messages: Messages you send in our live chat, which may be handled by staff and an automated assistant, and relayed to our staff Discord.
- IP address: Collected automatically for fraud prevention, security, and rate limiting.
- Usage data: Basic analytics such as pages visited and browser type to improve the Service.
2. How We Use Your Information
Your information is used to:
- Create and manage your account
- Process and deliver your purchases
- Publish reviews you choose to submit
- Provide customer support, including an automated assistant
- Prevent fraud and unauthorized transactions
- Improve the Service
3. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with service providers necessary to operate the Service — including our payment processors, our email provider, and the provider of our automated support assistant — all of whom are bound by confidentiality obligations. Reviews you submit are published publicly and posted to our Discord server.
4. Data Security
We implement industry-standard security measures to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies
The Service may use cookies and similar technologies to enhance your browsing experience and gather usage analytics. You may disable cookies in your browser settings, though some features may not function properly.
6. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data by contacting us.
7. Your Rights
You have the right to access, correct, or request deletion of your personal data. If you have an account, you can edit your display name, delete your reviews, and permanently delete your account and its data from your account settings at any time. You may also contact us via our Discord server.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.